Booking Policies
Please review these policies before booking. Your booking confirms acceptance of the current policy version, and the version, date, and time of acceptance are recorded with your booking.
Booking Fees and Payments
Your booking requires a 50% booking fee of the adjusted booking total at the time of booking. The remaining balance must be paid in full no later than 24 hours before the scheduled booking date and time, shown in Eastern Time. When a booking is made less than 24 hours before its scheduled start time, the entire adjusted booking total is due immediately and the 50% option is not available. Your booking is not confirmed until the required booking fee or full payment has been successfully processed. Filming will not proceed if the balance remains unpaid after its deadline. Automatic balance reminders are sent 72, 48, and 24 hours before the booking when a balance remains unpaid. Refund eligibility for your booking fee follows the cancellation schedule below.
After-Hours Bookings
Filming may be scheduled 24 hours a day, seven days a week, subject to availability. Bookings beginning after 11:00 PM Eastern Time are subject to an additional after-hours fee equal to 20% of the selected package price. The fee is calculated automatically when you select an eligible time and displayed before you agree to these policies or continue to payment. The 50% booking fee is calculated from the adjusted total after adding the after-hours fee.
Cancellations
A customer may receive a full refund when cancellation is completed within 48 hours after the original booking transaction, provided the scheduled service is still more than 48 hours away. If cancellation occurs after the initial 48-hour grace period but more than 48 hours before the scheduled service, 50% of all payments received will be refunded. Cancellations made within 48 hours of the scheduled booking date and time are nonrefundable. The final 48-hour nonrefundable period overrides the initial booking grace period. The calculated refund amount is displayed before you confirm a cancellation.
Refunds
Approved refunds are returned through the original payment method. Refund eligibility follows the cancellation schedule above. When a cancellation qualifies under those rules, the refund is processed according to the schedule — not at Bizzy SoFlo’s discretion. Cancellation and refund confirmations are sent to the customer and to info@bizzysoflo.com.
Rescheduling
One reschedule is permitted per booking. The reschedule must be completed at least 48 hours before the original booking date and time; self-service rescheduling is not available within the final 48-hour period. The new date and time are checked against live calendar availability. After-hours charges are recalculated when necessary, and any additional amount due is collected. The existing calendar event is updated rather than duplicated. Updated confirmations are sent to the customer and to info@bizzysoflo.com. After your one permitted reschedule is used, "Reschedule used" is displayed on the booking.
Late Arrival
Please be ready and accessible at the agreed start time. Arrivals delayed by the client beyond 30 minutes may result in a shortened session or a reschedule subject to the rescheduling policy. Bizzy SoFlo is not liable for content compromised by client delays.
Filming Access and Permissions
The client is responsible for securing all necessary access, permits, and permissions for the filming location and any individuals appearing on camera, including filming permissions or releases. Bizzy SoFlo is not responsible for content that cannot be captured due to lack of access or permissions not obtained in advance.
Content Turnaround
Standard content turnaround is 72 hours after filming is completed unless a different delivery schedule is included in the selected package or agreed to in writing. The expected delivery deadline is displayed in your booking dashboard, and the turnaround countdown begins once filming is marked complete.
Customer Approval and Revisions
When your content is ready, you will be notified and given an opportunity to review it. You may approve the content or submit a revision request. Reasonable revisions are included as specified in the selected package; additional revisions beyond the package scope may be quoted separately. Approval and revision history is recorded on the booking.
Contact Information
For any booking questions, cancellations, or reschedules, contact Bizzy SoFlo at info@bizzysoflo.com.